Shipping and Returns Policy
About Shipping
Shipping on Pelago Products orders is priced at $4.99 for the customer to cover any sized order of our product; this is our "flat rate" offering. If your order is over $30, then shipping is free and this discount will be automatically applied at checkout.
Most Pelago orders ship within 1 - 3 business days. We have a full staff of warehouse employees, and even given current working conditions due to COVID-19 restrictions, we always have at least one individual ready to send your order. Our estimated shipping time is 3 - 5 business days using USPS EXPRESS mail. For more information about our Shipping Policy, if you have questions, or if you would like to express a concern, please contact us here for a quick response Monday-Friday 8AM-5PM PST, OR you can call us at 800-503-3313 Monday-Friday 8AM-5PM PST for direct inquiries. We have a team of Customer Service Representatives ready for your call.
Returns Policy
In the event you are not 100% satisfied with your Pelago Products purchase, we do accept returns. We accept returns on any products that are shipped to you with defects in function or craftsmanship. After filling out our Contact Form and letting us know of your return or exchange, please ship the item back to us at
Pelago Products, PO BOX 22586 MILWAUKIE, OR 97269
Billing Terms and Conditions
Pelago Products provides guaranteed safe and secure payment checkout via Shopify Payments. Through Shopify Payments, we are able to process your order using popular payment methods. This includes most Credit Cards, including American Express. And through Payment Platforms such as Shop Pay, G Pay and PayPal.
Pelago prices are quoted in US Dollars (USD), and you must pay in USD.
Pelago reserves the absolute right to change any product’s price without notice.
Pelago Product prices that are displayed throughout the store are genuine, and will appear as so on checkout.
Shipping rate that is displayed on our shipping information site is genuine, and will appear as so on checkout.
You will be charged the exact amount of money that is displayed on order on checkout.
You will not be charged for any sum that is outside of the order.
You will not be charged for any orders that cannot be fulfilled and where appropriate Pelago Products will refund to your account any sum deducted by Shopify Payments.
Payment is due from the moment the order is accepted. After you have submitted your order, Pelago Products may take and shall be entitled to receive such payment as is due in respect of the order.
Pelago reserves the absolute right to accept, or refuse any payment made in any form.
Pelago does not retain any payment information, including card numbers or other payment platform login information.
To fulfill an order, Pelago Products will ask for the following information:
Customer’s email/phone number
Customer’s shipping address
This information allows us to fulfill the order. The payment details are collected securely by either Shopify's Check Out system, or by Shop Pay, G Pay or PayPal. This includes card details for payment, and Billing Address.
HOW TO ORDER?
If an item is available in multiple sizes or colors, first select the variant. After that, click "Add To Cart"
After selecting the items you wish to purchase, navigate to The Cart. Click on the "Shopping Bag Logo" that contains the number of items in your cart at the top right of the website.
Review Your Items
Select "Check Out" to pay with a Credit Card or Select "Shop Pay" "G Pay" or "PayPal" to complete your order using those services.
You will be directed to a Secure Checkout system to enter personal information such as, and no more than payment details, billing address, phone number and shipping address.
After completing your order, your information aside from your payment details is stored in our secure Shopify order fulfillment platform. Your payment details are not saved.